Embrace a culture of clinical excellence within your practice and your medical community.

Practice excellence in customer service. Be the provider of choice AND the employer of choice.

Disclose adverse outcomes and medical errors to patients and their families with guidance from an attorney.

Use a procedure-specific informed consent process that is comprehensive and well-documented

Understand the National Quality Forum's Health Care Never Events, and institute practices and protocols that prevent their occurrence.

Set and manage patient and family expectations throughout the care cycle.

Communicate with your colleagues throughout the continuum of care, particularly during hand-offs and referrals.

Conduct a root-cause analysis after adverse outcomes and near misses. Learn from mistakes.

Institute and follow a process for tracking diagnostic studies, referrals, and patient compliance.

Ensure your documentation and record-keeping creates and secures evidence that can defend quality care.